Service Catalog Drafting and Publication.
CSE-IT.
Purpose.
CSE-IT needed a set of services to publish in order to properly establish SLAs with key departments. This required a catalog to be drafted and designed so that it was clear what was being communicated between parties.
Tasks.
Advised on the content and needs for Service Catalog.
Assisted in naming content and finalizing priorities.
Created and designed a website to display these services and allow departments to explore their options.
Created and designed a flier to display these services and allow departments to explore their options.
Published and printed resources for easy managerial access.
Results.
CSE-IT moved from being without a catalog and service categories to charge by and instead began to use clear tools in both digital and analog formats to represent the options available to departments.